Billing Terms & Conditions

These Billing Terms & Conditions (“Terms”) govern all invoicing, payment, and billing-related processes for purchases made from Gardening D.I.Y. Hardware (“we,” “us,” “our”). By placing an order or accepting an invoice, you agree to these Terms.

1. Invoice Issuance

• Invoices are issued electronically to the email address provided at checkout immediately upon order confirmation.
• Each invoice will include your order number, billing address, itemized charges, taxes, shipping fees, and total amount due.
• For BACS/Faster Payments orders, a pro forma invoice will be issued and payment must be received before dispatch.

2. Payment Terms

• Payment is due in full at the time of purchase for all PayPal transactions.
• For approved account customers or B2B orders over £200, payment by bank transfer (BACS/Faster Payments) is due within 14 days of invoice date.
• Orders will not be shipped or services rendered until payment is confirmed.

3. Late Payment

• Unpaid invoices older than 14 days are considered overdue.
• We reserve the right to charge interest at 8% above the Bank of England base rate on overdue amounts, calculated daily from the due date until payment in full is received.
• Accounts with overdue invoices may be suspended and future orders may be declined until the account is settled.

4. Disputed Charges

If you believe an invoice contains an error, you must notify us in writing within 7 days of the invoice date. We will review and, if necessary, issue a corrected invoice or credit note.

5. Taxes & Duties

• All UK orders include VAT at the prevailing rate and are shown separately on each invoice.
• International orders may be subject to import duties, tariffs, or local taxes, which are the responsibility of the customer.

6. Refunds & Credits

Refunds and credits are processed in accordance with our Return & Refund Policy. Any approved credit will be applied to your original payment method or invoiced as a credit note for future orders, at your preference.

7. Contact for Billing Queries